By placing the order the customer accepts everything described in the General Terms and Conditions and on this page.

Below you may find the most important, highlighted conditions:

• If you do not order RTW shoes (Ready To Wear products from stock), your order will be made to order (manufactured for customer's request). Right of withdrawal (order cancellation) is not valid for products that are made to order (especially for customized shoes and shoes made to measure), so you cannot cancel your order once the production or preparation for production has started. 
• ROZSNYAI SHOES is not responsible in any way for possible import fees or any additional costs that may emerge when product(s) are ordered to any other country
• Production may take 1-6 months, depending on period and number of other orders.
• You can modify details of your order until the production have started. Modification request can be made only via e-mail. Phone, messaging service or such request cannot be guaranteed to be fulfilled! In case of MTM shoes changing last (toe shape) after the first pair of trial shoes made costs 100€, since in such case making a new upper pattern is necessary. This fee is valid even when first pair of trial shoes fit was not satisfactory.
• We draw attention to the handmade nature of the products: the products are made solely by hand, that's why they may have minor imperfections, that may not be cause of cancellation or refund.
• Customer accepts that all screens (eg.: PC, notebook, phone, tablet etc.) may display colors significantly different, thus color difference to screen doesn not entitle customer for complaint or cancellation.
• Products are made of natural material, even the best quality leathers may contain minor imperfections or may have 1-2 shade differences to each other or to the reference models. 
• Despite our greatest efforts, handpainted shoes final color may vary from time to time depending on many factors, so even 1-3 shade difference may occour to the reference model, which is not reason for cancellation.
• Size imperfections & problems do not entitle customer for cancellation or refund in case of online orders and for made to measure shoes if the sizing was not made by associate of ROZSNYAI SHOES.
• Customer accepts that in case of made to measure shoes additional fitting may be required as by any other made to measure products, which cannot be the cause of cancellation and refund.
• Customer accepts, that all new shoes (even made to measure ones) need about 2 weeks of wearing to adapt to your feet and break them in.
• Customer accepts, that in case of made to measure shoes when the measurement is not taken by us, creased upper and wrinkles cannot be the cause for cancellation. For standard size order we cannot take responsibility for wrinkles originated from imperfect fit.
• Parts/options of shoes cannot be ordered seperately, we are not responsible for any damages resulting from improper use of our website.
• Customer accepts that in case of Made to Measure shoes the final shape of the shoes may be significantly different to the original shape. (Eg.: choosing pointy last - shoe shape - for very wide feet)
• Last made for customer remains the property of ROZSNYAI SHOES, lasts are not to be issued and not for sale.
• Orders with improper use of coupons will be denied and refunded.
• Before ordering we suggest you to read all information within this website, especially above mentioned General Terms and Conditions and Order Process.

Our company is constatly looking for new partners to cooperate and make our products easier to reach for our customers. Please feel free to contact us about our wholesale prices and conditions.

Ready to Wear (RTW):

In our showroom or in webstore's outlet category you may find premade models, but with limited stock.

Made to Order (MTO):

Our main profile is MTO, customized shoes, that is most of our production. Since we don't have large stock, our MTO has no extra cost, customers in case of order can fully customize their shoes for free. It can be done even online using our Customize Your Shoes menu. Even custom upper is possible made after drawing or photo, but please note we don't do 1:1 copies of other shoemaker's models due to ethical and legal reasons. For such order contact us in This email address is being protected from spambots. You need JavaScript enabled to view it. before for quotation.  Actual expected production time can by found on top in My cart, but it's usually 1-4 months. Besides shoes in outlet category, all shoes ordered online will be Made to Order!

MTO shoes can be made in standard size or Made to Measure. In case of standard size it's good to try on our shoes in the showroom so we can find your size for each last shape. If you have no opportunity to visit us, you can measure your own feet and send it in e-mail, so we can try to match our lasts to your feet measurements. Please note that we offer only standard fullness from stock, and other fitting must be MTM.

Made to Measure (MTM): 

We start with sizing your feet the traditional way, and with measuring foam also. Based on your measurements we will modify a premade last until it fits your measurements and preserve this one for you forever. Our MTM includes a pair of MTM test/trial shoes as well, that will be simplified versions of your final pair. This will be shipped to you for free, and after 2 weeks of wearing you can give us feedback about the fit, so we can fine-tune your last before making your final pair. That ensures perfect fit for our customers.

Sizing made by us gives the best result, but sizing your own feet is a viable option as well. MTM has a one time cost per toe/last shape. Eg.: you place an order for MTM 333 last, and first time you pay the MTM costs. For your future orders made on your 333 shaped own last won't have extra cost, but if you want to place your next order for 134 toe shape, you will have to pay again MTM costs. From now on you will have 2 different lasts to make your future orders on.

Our Bespoke:

Actually we don't like to call it bespoke, because we don't carve lasts from a block of wood, but modify lasts to your size. However every other aspect meets the characteristics of a bespoke shoe. It's the combination of our MTO & MTM described above.

Additional info:

• Our prices include a pair of lasted shoetrees!
• Please note that however we make hand-painted models, we do not offer patina service.
• We offer repair service for only our products.

Address

Haris köz 3
Budapest
1052
Hungary
 
This email address is being protected from spambots. You need JavaScript enabled to view it.
+36 30 24 77 340

Opening Hours

Monday-Friday:
10:00-18:00
 
Saturday-Sunday:
appointment required

Please make an appointment if possible and always check for possible extraordinary opening hours in news/blog menu!

Limited RTW stock, MTM, MTO, Bespoke, gift cards available. 

For e-mail inquiries we will answer usually in 24 hours, but within 3 working days maximum.